Survey

We are always trying to identify with the needs of our customers and how we can expand our products and service. Please take a few minutes to complete the form below to help The Colorado Bank & Trust enhance our services.

All submissions are confidential. You will not be asked to give any personal information during this survey. If you do wish to speak with someone about a question or comment, please contact us.

Web Site	How are we doing?	How important is this?
1. Neatness of site	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
2. Ease of finding information	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
3. Speed of navigation	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
4. How does our website compare to others you visit	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
5. General Appearance	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
6. Overall satisfaction of website	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
7. How can our website be improved?
Location	How are we doing?	How important is this?
1. Convenience of our location	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
2. Privacy in area office	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
3. Convenience of ATMs	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
4. Neatness/cleanliness of our facility	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
5. Parking	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
Products and Services	How are we doing?	How important is this?
1. Checking services	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
2. Savings and CD services	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
3. Loan services	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
4. Rates on loans	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
5. Telephone services	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
6. Fee and service charge	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
7. Account statements	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
8. Investment services	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
Service	How are we doing?	How important is this?
1. Business hours	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
2. Speed of service	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
3. Courtesy of our employees	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
4. Professionalism of our staff	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
5. Errors corrected promptly	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
6. Knowledgeable loan officers	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
7. Eagerness to listen & respond	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
8. Overall service evaluation	----------ExcellentAbove AverageAverageBelow AveragePoor	----------Very ImportantAbove AverageAverageBelow AverageNot Important
Overall Satisfaction
1. What is your overall satisfaction		----------ExcellentAbove AverageAverageBelow AveragePoor
2. Would you recommend us to a friend?		----------YesProbablyMaybeUnlikelyNo
3. Will you consider us for your next loan?		----------YesProbablyMaybeUnlikelyNo
4. Will you consider us for your next deposit account?		----------YesProbablyMaybeUnlikelyNo
5. Will you consider us for your next investment service?		----------YesProbablyMaybeUnlikelyNo
Do you have additional comments or suggestions?
If you would like us to contact you with regard to any concerns you may have please fill out information below:
Name:
Telephone Number:
Thank you for your participation and time. Sincerely, Robert M. Jones President and CEO